I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy. Guests will have control of a heating/cooling system for the nearly one-meter-wide seats and access to wireless charging stations, full suite-width screens, shoulder sink-ins, and personal wardrobes. As with any airline ticket today, you have to think about what you NEED from the flight to determine what your best option is. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? more, You seem to have JavaScript disabled. Doesn't BA do the same thing including Business Class? Service and perks were mediocre at best. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? And I do prefer flying with Ryan then with you.. keep up this attitude See how far gets you, This is ludicrous. I always checked in . Arrgh! You can likewise visit the Lufthansa Airlines site at www.Turkish.com to reserve a spot on the web. Aegean also does this (though I was assigned window or aisle seats on all three flights I took with them back in March; I do have Star Gold with United though). I will NOT be flying with you again. FRA too has become a joke, worse than CDG. (Can't remember whether I used my Lufthansa account or not.) : 0 800 - 83 84 267. I don't know and I am Lufthansa has added a new 25 fee to assign seats after check-in on Economy Light fares. I just got a text from Lufthansa asking about our recent customer service experience. * Sale, rebooking and refund of ASR on codeshare flights is only possible via the operating carrier. Flights under Lufthansa flight numbers that are operated by Lufthansa or Lufthansa Regional (Lufthansa Cityline) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. By the end of 2023, the German airline will start rolling out its new Allegris cabins, featuring smart seat designs in economy, premium economy . From 21 March 2022, it will no longer be possible to book Premium Economy . But strangely only at FRA. When people book half a year before their cheap ass ticket and want to block all good seats for free. While reserving a spot on the web, you should give a similar data as while reserving a . Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. I avoid Lufthansa and Air France through their codeshare partners (United and Delta respectively) for similar problems with seat reservations I have had in the past, going back for many years. I take a photo of his badge and he TELLS ME delete it or I will call the police. Lufthansa was a problem. At SN, they are already doing it partially: advance seat assignment fees already apply (12 EUR for standard seat) during online check-in (same as before check-in), however you could ask check-in agent at the airport to change your seat, that remained free. Thanks. True for all US to EU flights as well. If you would like to change this seat, an amendment fee starting from EUR 25/CHF 35/USD 35 will be charged with effect from 21.6.2022. There are still seats available on the flight you are checking in on. Airlibe management should review this situation and take corrective action to restore the glory. Please also note that any carry-on baggage must be stowed in overhead bins as no items may be put near or under the seats of an emergency exit row during take-off and landing. Payment flexibility Book now, pay later. So not even buy on board or a choice of beverages is available. As I recall it worked out OK, I got an aisle seat and sat with my wife, but it was not in our originally assigned seats, but for the stress it caused us that was the last time I flew Delta to Europe, and I decided to never book directly with Air France, either. I had to almost starve during entire journey from USA to Mumbai due to extremely bad food served and that too after funishing their service upto premium economy class. Telephone our Service Center and book the seat of your choice on +43 5 1766 1000, Monday to Sunday from 08:00 to 20:00. Once you have the PNR for the operating (ta && ta.queueForLoad ? I paid nearly 60 euros for a preferred economy aisle seat on my last long haul from FRA to YVR. It stands to reason FR deserves to be named a five-star airline as they are now pretty much equivalent to Lufthansa! Now the system will automatically assign you a (probably middle) seat, and if you want to change it, youll have to pay. Sorry, it was such a hassle for you. I would bet that Lufthansa's competitors in this market also charge similar fees. What are Lufthansas Economy Light fares? The only advantage I see booking code share is schedule timing suitable to the consumer. Sometimes, the price of a code share is less. I was able to upgrade ORD-MUC with miles, but realized my FRA-ORD return is N Class, not upgradable, and we can't select seats until check-in. Lufthansa was a problem. They know they dont have to try to do anything to attract customers, Im guessing because they (or rather the group) are often the only option that works for many people, especially in secondary European cities. In addition to surgical masks, FFP2, FFP3, KN95, or N95 standard masks without a valve and not made of fabric are permitted. Your group booking on lufthansa.com. But we were still in Premium Economy and had seats, so it wasn't really a problem. Not in terms of fares, but in terms of passenger experience. Lufthansa Airlines Booking 844-822-0538 Number is an efficient and convenient way to book flights with Sun . By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. Even then, paying for every seat and piece of baggage may make other airlines seem more attractive. All Lufthansa flights have been cancelled. This upgrade is not valid on flights operated by other airlines. If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. I find it difficult to find this earth shattering news when you consider what British Airlines is doing for Business Class. Lufthansa also need to recognise the fact that some people have breathing difficulties. In such a case, you can change seats free of charge. "Punitive" seating is just one more reason I feel I made the right decision. Also, there are negotiations scheduled on the 2/22-23. The flight reservation is confirmed (no waiting list bookings). Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any . Book your preferred seat when booking your flight. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. I booked on United, then paid Turkish for a seat, only to have it disappear. I really enjoyed that flight. The seat is reserved at least 52 hours before departure. BTW , " Martin" is an idiot! Lufthansa has unveiled some impressive new seats across all its cabins which will transform the customer experience over the coming years. Booked on United, connecting in Munich to Lufthansa. Please view our advertising policy page for additional details about our partners. Turkish took good care of me - but I thought it was strange. To do this, find your trip under My Bookings. If you are travelling in Lufthansa Premium Economy Class or Economy Class, you will find your reserved seat in the train's 2nd Class compartment. Issuance of travel documents (tickets) 14 days before departure. I can't believe I really did this for more UA PQP. (Easier said than done, my home airports are FRA and DUS.). Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. This has been skewed for a long time in favor of Euro pricing- now more than ever. You change your seat, but the new seat is cheaper or free of charge. If they don't go well there very well could be another strike. As far as the worst European business class goes, Lufthansa is simply unrivalled. The 50/$70 'amendment' fee on roundtrip flights could be a huge factor for those choosing between full-service Lufthansa and low-cost airlines on shorter flights. The flight is no longer a pleasant flight. Even BA let's you choose a seat 24 hour prior to departure. After telling me my earlier assigned seat numbers correctly I was told the reason it dropped was I didn't pay. I called one more time after checking in . There are no operational reasons that would prevent a seat change. Seat changes may be made due to operational reasons of the airline. After login, you will get an overview of all your bookings in your profile and you can manage these quickly and easily. BA is convenient for us when flying to Europe, but they've lost my business employing such a money grabbing practice. Call the Police. of my time. Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81453198', '');}, 'log_autolink_impression');flight, This is the version of our website addressed to speakers of English in the United States. I had extra time so I waited for them to open. I have to correct you on one thing: I Called Lufthansa to find out. Any idea whether this will affect FTL/SEN/HON members as well? Even in economy premium I have to pay 65 euro per flight segment to reserve a seat. For the time being I cant totally avoid LH or OS but I am starting to consider other options, even if it means a connection or inter-European flights. Nothing from Lufthansa so need to check for adjacent seats during check-in (23 hours before departure now) I think we will go back to our pre covid routine. If you buy a fare that won't allow you to select something in advance, then this of course means a much higher probability of a middle seat if the flight is quite busy. any time. Lufthansa Miles & More Program Changes 2024, German Politicians No Longer Get Free Lufthansa Elite Status, Qatar Airways Wants To Buy Lufthansa Stake (But Probably Wont), Please view our advertising policy page for additional details about our partners, Do include a carry-on, the standard food & beverage offerings in economy, and the ability to earn miles and status credits, Dont include seat assignments in advance or refunds; for a fee you can book advance seat assignments and get a checked bag. Im afraid Lufthansa has lost my chose of traveling. The amendment fee does not create an entitlement to the selected seat number or category. Oh and Star Alliance gold members don't get luggage on Economy Light fares either.. To be honest, Skyteam offers the most competitive product in Europe. The gap between Lufthansa and Ryanair has just narrowed even further. You can pick seats by calling them at 800-645-3880. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. I have confirmed seats for those chosen seats weeks in advance. You can also book a hotel or a rental car directly, or even take out travel insurance. Easily compare prices for carriers, arrival and departure dates, airplane cabin class, and more when you book with Expedia. Coming back to sfo to Frankfurt the security personnel at Frankfurt were on strike. (Yeah I now believe what those Jewish passengers went through with Lufthansa agents at Frankfurt). I couldnt of course. Adding the fact that I might have a middle seat is for me a reason to actively avoid them. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. Luft was my go to European airline but teutonic idiocy is obvious here. Or are they now making departing pax do passport controls work? I will try again within 23 hours of the Munich-Valencia flight and see if anything changes. I'm still peeved that they want $50 per seat to select a seat in premium economy. If the fare code allows seat selection, either included or with a fee, then yes, 90% of the time, you can use the Reservation Number/Record Locator to look up the reservation on the airline's web site and also add it to you profile. I go to the gate and find that I have been pushed all the way back into the airplane without notification nor explanation. Please contact the provider of the . Saturday, the airports are likely to be extra busy. If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. I already hated this change. This website uses cookies so that we can provide you with the best user experience possible. Its been entirely left out that this only affects inter-European flights (not international/transatlantic flights). Child fare - children aged between 2 and 12 years require their own seat and can travel for 75% of the regular price of the . Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. The Senator Lounges are ok but often crowded. Passengers enjoy AC power outlets for charging devices and on-demand TV. Most helpful comments ( as chosen by the OMAAT community ). After your booking has been confirmed, you can reserve a seat up to 52 hours before departure. Lufthansa is no longer 5-Star airline!!! So it doesn't affect your scenario at all. their Companions). The Lufthansa Reservation Number is +1818^483^0820. On neither leg did we have the seats I originally selected. Save money on airfare by searching for cheap flight tickets on KAYAK. When the checks from Lufty stop coming in. Heck, I remember being able to get a GT free of charge on the As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. The preferred seating zone reservation can be done at the time of flight booking or any time after flight booking up until 52 hours (LH) / 48 hours (OS) prior to departure. Your boarding pass in conjunction with a valid ID is valid as a ticket for the Lufthansa Express Bus. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any time before that. I flew Eco light last week from LAX to FRA and Im TAP Gold and it wasnt a problem on either flight to just bring my luggage without any questions asked. This isnt a huge deal, as your connecting flight within Europe will probably be relatively short. Pretty soon, they should all be wearing Black Shirts and a Swastika. Normally fly delta or klm. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. To reserve a spot by telephone, just call the Lufthansa Airlines Reservation Number at 1-844 310-2412. Without the warning it took 1.5 hrs. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. Incredible. This is actually not that atypical for basic economy in general. I am a senior citizen and had to bear the brunt of it on my health. Now I make sure to note the relevant page when they make the I can't find your stamp claim. I find myself gravitating more and more towards LOT - they are usually cheaper, the service is much better and Warsaw is far superior as an airport to Frankfurt. Probably to facilitate service, again at the expense of customers. The seat change, after payment of the amendment fee, is possible within Economy Class per leg of the trip. To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". If you dont like your seat, youll have to pay an amendment fee, starting at $35. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. When I got on the plane, there was somebody in my seat. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Shame on them. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? You do not meet the conditions for sitting in an emergency exit row. What do you think about Lufthansa's new seat policy? a change of aircraft type resulting in no equivalent seat being available on the new flight. I guess those passengers either don't care or they don't feel the same about LH being racists :), But can you still get a kosher meal on request?! Please note that a confirmed Lufthansa seat reservation does not legally entitle you to a specific seat on board the aircraft, but only to the selected category (e.g. After he spent 5 minutes telling the flight attendant his tale of self-importance, she took our boarding passes and went away. Lufthansa points out that it includes one 8kg carry-on bag and snacks with its fare, two offerings that are chargeable in low-cost airlines. The plane took off on time and arrived 45 min early and was not packed. I flew three airlines in my trip to Greece from California. Last night, I noticed that my seats are missing again! If the load is relatively light, I would just switch seats after takeoff, unless they enforce a no seat change rule. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. When I get to their website it now says no seat reservation are available for this flight. I go 10 minutes and at that gate I find that the gate is closing and the agent there tells me YA YEAH Gates change all the time, that is the nature of travel. were in the same boat - the closest thing to an explanation I got was that they did it this way to merge passengers who bought on Delta with AF, and they prioritized families with children to ensure they sit together. I think you're jumping the gun here when assuming the worst. However, from Wednesday, Lufthansa will randomly allocate a seat to you during check-in, potentially leaving you in a middle seat on a short, medium, or even long-haul flight. Welcome to Ryanair no 2. United in Pdx did a fabulous job of getting my bags to Pdx and sending the over 80 miles to my house. Photo: Vincenzo Pace | Simple Flying. Save. Changes and cancellation conditions of the operating carrier apply. I will avoid Lufthansa in the future as much as possible. #flyingwhilejewish. Here you will find all information about the seat reservation fees in Economy Class. You never know what it will be. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. It was the first time I ever had a panic attack on a flight from claustrophobia. Easy! To make things even better, Y catering is suspended on short intra-Europe flights, they're claiming staffing shortages. United has nothing to do with Lufthansa's seat reservation issue or system They only get the seat assignment info for them which is why it appears on our United App. I used that to log into the Lufthansa website in order to purchase a seat on the flight to Valencia. Please note that a confirmed advance seat reservation does not constitute a legal entitlement to a particular seat, but only the category selected, e.g. Just told me I couldn . 6 years ago. You will be asked to enter your information and then directed to a customer service representative. The only thing I dont blame them for is their current business class product. Well Lufthansa if I don't want a seat you choose for me , then I simply won't fly with you. Just rechecked my booking, inbound Toronto > Frankfurt is operated by Air Canada. Klm is was miles and more ahead ,(excuse the pun). Somebody needs to take a look at Lufthansa operations in Frankfurt. Others are not. Each time the agent reinstated our seats and claimed to associate them with our United reservation. Sure, the cheapest ticket on LH is a bit better than the cheapest ticket on FR, but if you go for FR's Regular or Plus fare, the product is better than LH Economy Classic and it usually costs much less. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. The outbound flight featured such outrageously bad service and manners that I thought I was in an SNL skit about Nazi flight attendants. Most people booking a Lite fare are short haul travellers, who wouldnt really mind a middle seat for an hour or two. As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. Thanks so much Mr. important. Apparently , without his patronage, the airline would be bankrupt and never be able to fly again. Anyone worried, like I was, that we were going to get a 2017-era business class seat can rest easy thanks to the inclusion of the latest technology. Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. Received 0 Likes on 0 Posts. It was my favourite Airline for many many years. Find Cheap Flights. Very disappointed in Lufthansa.I have to look into different airlines since I have to fly to Europe in July. You are fluent in the German or English language. To use our mobile site, please enable JavaScript. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Please note that the name must be identical to the name on the flight booking. If you have any other problems with your Booking, such as not being able to check in online or at the airport, lost baggage, or delays, again, you should contact Lufthansa customer service. Have you tried getting the PNR(record locator) for the Brussels Airline flight and going onto the Brussels Airline web site to see if you can do it that way?? After checking again,they told me no, they see the payment but it is now too late. I picked seats on Lufthansa and every time I checked, they still showed up. The amendment fee is payable once per leg of the trip. We are using cookies to give you the best experience on our website. You have booked anEconomy Light fare on a continental flight. For example, seat prices on Ryanair cost as little as 3 ($3.2) and rise to 14 ($15) for extra legroom options. Lufthansa has lost its good reputation as it used to be. Hope this helps some people who arent aware of this - dont book a bag! The amendment fee entitles the passenger to change their seat to any seat that is still available. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. How can such an airline still have such a loyal following. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445496', '');}, 'log_autolink_impression');Airline and not on Lufthansa planes. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Greed & stupidity. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. standard seat, seat in the preferred seating zone, seat with more legroom). On all of these flights I ended up getting my prefered type of seat - a window seat when I checked in.
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