When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Therefore, Ferryhopper is not liable for any modification of these policies and rules. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. WebGreater than 24-hours before travel. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. All in all a terrible experience. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Booking was quick and easy! Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Hi all. These vermin are interested only in your money - not servicing customers. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. But apparently they said they have no record of it. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. The travel agent will stamp and cancel your tickets. Certainly worth trying your luck. No refund will be given. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Thank you for booking with Direct Ferries. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the They will look after you - Direct Ferries arent interested! the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or Ferry delay compensation. These hydro boost systems are even smaller than the 12' boosters in use currently. We are committed to guaranteeing our customers privacy. It was actually in USA dollars so my trip cost 1200 which is extortionate! The prizes changes after you first buy the ticket. I have booked a trip to/from the UK (from Hoek van Holland). Our average member earns over 300 cashback a year. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. I have travelled many times ever since my first positive booking experience. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. I should have stayed with you ! I had the same problem with P&O and vouchers. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Our customer support team will be happy to help. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. We also ensure all reviews are published without moderation. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? WebIf you decide that you do not wish to keep the building. Instead we have an inside room. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. The booking process was smooth and simple to follow. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. CT17 9TJ You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Appalling customer service. All the information you need on ticket changes, cancellations and refunds is here. having to cancel the chair, which then allows you to book a cabin. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Go direct to the ferry operator. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Thank you. How do we get a confirmation? gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE You can compare the best prices from all train lines and book online directly with Wanderu. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Booking a ferry online is cheap, easy and fast with Direct Ferries. Tried to call DF with a number provided by Stena - phone disconnected. UNITED KINGDOM. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: We are both english and always lived in England Direct Ferries have no phone available to discuss. Anyone can write a Trustpilot review. Please don't hesitate to contact us, if you have any queries. We often link to other websites, but we can't be responsible for their content. We are very sorry about the issue. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Scammed our group of 12- Disgusting company. Our original booking made in January for April was cancelled by the ferry company. If youre booking a ferry with Brittany Ferries go direct! The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. I would recommend that no one uses Direct ferries. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Incredibly unhelpful. You can amend your booking online if you have an account with us. Each ferry company has its own policy. WebWill I get a refund if I cancel my booking? Bookmark. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Dear Julliete, Many thanks for your feedback! Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. However it took 5 weeks, dozens of emails for you to confirm the agreement. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Channel House The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. Dont book with this company- book direct with Ferry operator. Some of the add-ons on this site are powered by. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. Go directly to the companies providing the ferries. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. EVER! 2023 Trustpilot, Inc. All rights reserved. The transaction currency used on our website is the euro (). Please don't hesitate to contact us, if you have any queries. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Please don't hesitate to contact us, if you have any queries. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. I was referring to the company changing their cancellation terms retrospectively. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. WebScore: 4.3/5 (13 votes) . Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Suggested companies are based on peoples browsing tendencies. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Bought wrong ticket because they shower wrong results. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. We use dedicated people and clever technology to safeguard our platform. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. The website is also easy to use. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Here are 8 tips for writing great reviews. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Maybe down to mobile network delays but thought I should let you know. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. There was nothing from you at all. You can find the contact details of the local travel agencies in your booking confirmation email. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. Our credit card was charged but we never received any confirmation or ticket information. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Eventually managed to amend the booking on the web site or so I believed. Can I cancel and get a refund? Compare prices, times and shipping companies for your ferry using our price search. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. I got the cash but obviously just the value of our cancelled tickets. Needed to change tickets. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Thank you for booking with Direct Ferries. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. three hours for a journey of between eight and 24 hours. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. They send Google link with location but doesn't work on my phone or computer. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Kind regards, Maya from Direct Ferries. Can I convert my ferry ticket to an open ticket? If the delay is more than double the times set out above, One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. For a better experience, please enable JavaScript in your browser before proceeding. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. What are the refund/exchange policies in light of the current situation. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Ferryhopper has its own terms of use, which you can read here. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. . Haven't found an answer to your question? Webhow to get a refund from direct ferries; how to get a refund from direct ferries. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). You should thus make sure that all passenger details are written exactly as they appear on your personal documents. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. You will save yourself money and hassle by booking direct. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. You have been added to the directferries.co.uk mailing list. How long does it take for the refund to appear in my bank account? Please note that we can be contacted through our contact form on our website. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. Thank you! 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Using this company, in this instance. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. You can find your booking reference number at the top of your confirmation email. Find out what it's like onboard the ferries before you travel. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Verification can help ensure real people write reviews about real companies. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Companies can ask for reviews via automatic invitations. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. But, although they sent a confirmation, they make it clear that it's not a ticket. What terms and conditions apply on my ferry ticket? WebMessages 12. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Please react urgently on my requests. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. I have NOT picked up my ferry tickets. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. We do care about our customer and completing all amendment requests that we receive. Tried to contact by telephone- dont take incoming calls. The account will stay blocked until dispute will be resolved. manufactured with at least 1/8 of an inch tread. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. This is my first negative review for a company. Refund requests must be submitted prior to the product expiration date. What if I don't know the plate number of my rental car? Find ports, routes and lots of useful information to help you plan your trip. Definite miles better than the outfit I booked with last year. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. We are easy to contact through our contact form on our website. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! We booked with Direct Ferries, tried to amend it a few weeks before travelling. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Book direct with the ferry company and not with those useless people!!!!! Do you mean direct ferries are trying to alter the contract or the op?. Find out how we combat fake reviews. Heres to fair winds on our crossing! Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. WebYou cant reach them by phone which is a problem if you need acute help. Googled other phone numbers - all disconnected. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Add passengers: pay for additional passengers. The booking process was straight forward and I received my eticket without issue. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. How older, less computer savvy, or with no smart phone can work this out is a true mystery. As a result of the above incident, my BRP (resident permit) was also stolen. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving When cancelling via phone or email the cancellation fee is 30/35. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Please send any questions or comments to: help@poferries.com or submit an enquiry. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Dear Donal, Many thanks for your review! In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request.
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