Gateshead, England. If so we can help you claim compensation on a NO Win, NO Fee basis. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If we miss an appointment and we didn't contact you, please contact us. Thank you so much. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Gateshead Now is a collection of the latest news from Gateshead Council. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Our employees and contractors carrying out work will show you an identity card. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. This is commonly known as filing a compensation claim for despair against a housing association landlord. Request a FREE property inspection to find out how much your claim is worth. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Gateshead. Don't worry, we can still help! In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. endobj If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. You have the right to appeal if you don't agree with a decision to charge you for repairs. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Top Jobs in Gateshead, England. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". endobj Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Please ask your Neighbourhood Housing Team for details. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. % This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. View details of your former and current tenancies including rent statements and repair. Wednesday 2nd November 2022. : 50K - 53K. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. E6 2JA. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Repairs & Voids. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. This covers things like outside painting, replacement windows and annual gas servicing. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. We will first make sure that it is our responsibility to do the repair. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Office 3750 Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. <>>> If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Regent Street Housing Disrepair Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Youll be paid a competitive salary plus additional allowances where relevant. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Our housing offices are currently closed to the public. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. 2 0 obj If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. This includes both small leaks and emergency repairs. Gateshead Council. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. All rights reserved. They should all be done. We encourage our people to think differently, do the right thing and be innovative. :L+Ftc[Sdu|^Y^. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. East Ham As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. The council is responsible for most repairs to your home. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . London You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. To keep up to date, why not follow us. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. You have the chance to buy up to 10 additional holidays per year. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Background 2. %PDF-1.5 We will pay compensation for damage which is our fault or our contractors' fault. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. To register with My Housing Account, select 'my account' at the top of the Council homepage. I have to tell you, this week I have had four complaints that have been going on for two years. You can create a free account to post activities, services and promote organisation working in Gateshead. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Complain to the housing ombudsman The housing ombudsman is a free and independent service. stream Please continue to be patient, as we are experiencing a high volume of phone calls. The team were very helpful and understanding of my dangerous situation. Any resident with My Housing Account can access this service. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. We hope to reschedule these eventsat a later date. There are no emergency or urgent repairs outstanding at this point in time. You can also claim compensation for the damage that has been caused during repair work. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Some work to your home is done as part of a planned maintenance or investment programme. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Homepage for Gateshead Councils Benefits and Council Tax information United Kingdom. Our business support events remain cancelled for now. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. The site has been designed with residents and local groups to ensure it is easy to use. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. If so, please keep reading as youre just what were looking for! The contractors are currently repairing seven properties a week. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. 0191 433 3174. housingadvice@gateshead.gov.uk. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". 1 0 obj about Our Customer Scrutiny Panel needs you! You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. These include re-fixing toilet seats and repairing minor leaks. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Gateshead Some of these repairs need to be inspected before the repair can be done. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. For further information please contact the Involvement Team by: Civic Centre Well, theres so much on offer and heres just a few of the highlights! Failure to do so could give you grounds to make a council house disrepair claim against them. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. To access this support or speak to an advisor, contact Business Gateshead today. If your repair can't wait until the programme we will carry it out within the normal timescales. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Unfortunately, this job posting is expired. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Gateshead Council 4.0 . Were delighted that you want to come and work with us. Read more about the Housing Capital Investment Programme. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Planned repairs usually need an inspection before work is done. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Wherever possible we will place the order immediately. Internal deterioration such as damage to carpet, walls etc. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access.
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